Where do you ship?
The United States.
How long does shipping take?
Orders ship in 1-3 business days and arrive in about 8-12 business days, with tracking.
Is shipping free?
Yes, standard shipping is free on every order.
What if it doesn't work for my pet?
You're covered by our 30-day Happy Paws guarantee. See our Refund Policy.
How do I contact you?
Email us at support@softsteppetco.com, reply to your order confirmation email, or use our Contact page. We answer within 24 hours, Monday to Friday.